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"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him." - Unknown
We like to think that Hong Kong Auto Service is more than a business. For our clients, it's the place they can rely on for high quality, honest auto service at a fair price. For Owner & Founder Ben Chung, it's the epitome of the American dream.
Ben came to the United States 22 years ago from Hong Kong, where he was a police constable for the city. He began working as a bus boy at Loyola Academy High School. Working nights, he put himself through Lincoln Technical School and earned a degree in Automotive Technology. After graduation, he went to work at the Amoco station at Shermer & Willow Roads in Northbrook and earned his ASE Master Certified Technician status. By working 7 days a week, 14-18 hours per day, he also built a loyal following. In 1995, he struck a deal with the owner to purchase the service center, gas station and convenience store.
In 2005, BP/Amoco approached Ben and asked if he would be interested in taking over one of their other sites. He considered the proposal and agreed to relocate his facility to its current location at Lake Street and Laramie, just off the Edens and, coincidentally, next door to Loyola Academy. The three-bay facility, at the time, was rundown and in need of a lot of TLC. Ben brought in an architect and contractors for a complete overhaul, which took nearly a year. Since reopening in November 2006, Hong Kong Auto Service has grown steadily in spite of the slumping economy.
Ben undertook another growth initiative in 2010 and added three more bays, including two 1-ton truck bays. Now double its original size, Hong Kong Auto Service is a thriving example of the success that can come from pursuing a dream through hard work and long hours and, most importantly, quality customer service and care.
And after all these years in business, Ben still strives to continuously improve operations and greets each day eager to put a smile on his clients' faces. Choose Hong Kong Auto Service and see for yourself that no one else works harder to make you a life-long client.